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Patient Relations Clinical Coordinator - Patient Relations

Job ID 10170707 Date posted 12/07/2018
  • Clinical Coordinator serves as resource for Patient Relations Staff and assists staff with complex problem solving on patient relations cases
  • Assists staff to identify those complaints having potential risk management exposure for discussion at weekly manager meeting
  • Orientation and mentoring of new staff to patient relation processes and data input to online Complaint software
  • Serves as a resource in online Complaints software for data entry and retrieval and generates reports as requested
  • Liaison with Marketing on complaints generated by Social Media.
  • Liaison with providers to assist in management of Social Media complaints.
  • Interacts with patients/families who post complaints on Social Media.
  • Lead role in complaint resolution by assisting patients who request help due to dissatisfaction with logistics, personnel or any service provided by SMG.
  • Participates in audit of patient records as needed (i.e. Research)
  • Investigates complaint, works directly with staff, providers and managers throughout the entire organization through to intervene and to address conflicts and provide resolution as needed.
  • Weekly presentations to CLO, Director and Manager to update and discuss any high-level complaint cases.
Job Requirements

Education, Certification, Computer and Training Requirements: Registered Nurse, current NJ license in good standing required

  • Registered Nurse, NJ License in good standing
  • Bachelor's Degree required, Masters preferred.
  • 3-5 years' experience in Patient Relations, with 3 years experience in clinical nursing and or healthcare management Patient Relations, Risk Management, Performance Improvement or Case Management
  • Computer literate especially in use of the internet
  • Excellent phone skills
  • Excellent communication skills
  • Ability to communicate in English, both orally and in writing
  • Strong data management and entry skills.
  • Strong critical thinking skills
  • Ability to perform duties with time limitations with a high degree of accuracy.
  • Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) and Office Technology in a Windows based environment including PowerPoint and Graphics applications

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