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Customer Care Representative

Job ID 13276125 Date posted 09/10/2019

The Customer Care Representative is responsible for:

  • Scheduling patient appointments in multi-specialty, multi-location environment
  • Obtaining, verifying and updating patient information
  • Ensuring accuracy in placing orders in the electronic health record
  • Accurately recommending physicians and scheduling into more than 18 medical specialties with individual scheduling criteria for 100+ providers
  • Creating patient orders in the electronic health record with correct diagnostic codes for physician's review
  • Adhering to the call center schedule
  • Must be comfortable with daily extensive computer use navigating multiple applications while engaging in conversations with patients or clinical office staff.
Job Requirements
  • Associates Degree required or a minimum of 2 years call center experience
  • Diploma from a vocational or technical program required
  • Strong interpersonal and customer service skills required
  • Knowledge of medical terminology required
  • Previous office and computer experience required
  • Experience with standard office equipment (phone, fax, copy machine, scanner, email/voicemail) preferred.

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  • Administrative, New Providence, New Jersey, United StatesRemove