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Patient Service Representative - PART TIME

Job ID 10149619 Date posted 12/05/2018

The Patient Service Representative is responsible for:

  • Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
  • Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
  • Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
  • Informs patients of delay in physician schedules, assists with patient comfort while delayed.
  • Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.
  • Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
  • Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
  • Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.
  • Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
  • Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
  • Completes referrals according to departmental guidelines and properly enters into the appropriate system.
  • Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
Job Requirements
  • High School Graduate or GED required. Associate Degree preferred.
  • Knowledge of medical office and terminology preferred.
  • Previous PSR experience preferred.
  • Heartsaver within 30 days of hire.
  • Ability to communicate in English, both orally and in writing.
  • Must have excellent customer service skills.
  • Must have the ability to organize and perform multiple tasks in a timely manner.
  • Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Window based environment preferred.
  • Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

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